Refund policy

All Sales Final

All purchases made with SUNEV are final. We do not accept returns or issue refunds except in cases where an item arrives damaged due to delivery and valid proof is provided.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery at sunev.studio@gmail.com with the following:

  • Clear photographs of the damaged item

  • Images of the original packaging

  • Your order number

Once the claim is reviewed and approved, we will advise on the appropriate resolution. SUNEV reserves the right to determine eligibility for replacement or refund.

Customized & Made-to-Order Items

Customized, made-to-order, or personalized products are strictly non-returnable and non-refundable, including in cases of sizing, preference, or change of mind.

Additional Information

  • Items damaged after delivery due to misuse, wear, or improper care are not eligible for return or refund.

  • Minor variations in color, texture, or finish are inherent to production and are not considered defects.

  • Approved refunds, if applicable, will be issued to the original method of payment.

For further assistance, please contact sunev.studio@gmail.com